Acceptable Use Policy

O2A2 Sign delivers documents that people are asked to trust and sign. That only works if the requests flowing through it are honest. This policy sets the floor: what no one may do with the Service, whatever their plan or purpose. It is part of the Terms of Service and applies to account holders, their team members, and anyone else using the Service. Most of it is common sense written down.

1. No illegal documents or fraud

Do not use the Service to create, send, or obtain signatures on documents that are illegal in themselves or instruments of an illegal scheme — forged records, fraudulent invoices, contracts for unlawful transactions, or documents intended to deceive a signer about what they are agreeing to. A signature obtained by deception is not a signature; it is evidence against you, and this system keeps very good evidence.

2. No impersonation or phishing

Do not send signature requests that misrepresent who you are or whom you act for — posing as another business, a government body, or a person who has not authorized you. Do not use the shape of a signature request (an official-looking email with a link) as bait to harvest credentials, personal data, or payments. Phishing dressed as e-signing is the specific abuse this industry attracts, and it is the fastest way to lose an account here, permanently.

3. No malware

Do not upload files designed to exploit PDF viewers or browsers, embed malicious code, or otherwise harm the systems or devices of signers, other users, or us.

4. Only content you have the right to send

Do not upload or send documents you have no right to use — material that infringes copyright or trade secrets, or personal data of others you are not entitled to process. You are responsible for having a lawful basis to send a document to each person you send it to.

5. No harassment

Do not use signature requests, reminders, or portal invitations to harass anyone — repeated unwanted requests to someone who has declined, abusive content in documents or messages, or requests sent to embarrass or intimidate. The built-in reminder cadence (at most 3 reminders, every 3 days) is the ceiling, not a challenge.

6. No attacks on evidence integrity

The value of everything signed here rests on the integrity of the evidence system. Do not attempt to tamper with documents, hashes, timestamps, audit logs, Certificates of Completion, or completion stamps; do not probe, enumerate, or brute-force signing links, portal tokens, or session credentials; do not try to sign as someone else or interfere with another party’s signing session; and do not probe or test the Service’s security without our prior written permission. If you find a vulnerability honestly, report it to e-sign@freedocusignature.com and we will thank you rather than pursue you.

7. No volume or rate abuse

Do not use the Service for bulk unsolicited mail, send volumes wildly out of proportion to genuine business need, script around rate limits, or degrade the Service for others. We may apply sending limits to protect deliverability and the platform; working around them is a violation.

8. No reselling without agreement

Your account is for your organization’s own documents. Do not resell, sublicense, or operate the Service as a signing bureau for third parties without a written agreement with us. If you want to build on the Service for your clients, ask — we may well say yes, but it needs to be agreed.

9. Enforcement

Enforcement is proportionate. For most first violations we will warn you and ask you to stop. For serious or repeated violations we may suspend sending, specific envelopes, or the whole account. For the worst — fraud, phishing, malware, attacks on evidence integrity — we may terminate immediately and without notice, void outstanding signing links, and, where the law requires or genuine harm demands it, inform affected recipients or authorities. Audit trails of completed agreements are preserved through enforcement actions; suspension never quietly destroys someone else’s evidence.

10. Reporting abuse

If you receive a signature request that looks fraudulent, or you believe content on the Service is unlawful, report it to e-sign@freedocusignature.com with the request email or link. A person reviews every report. If you are a signer unsure whether a request is genuine, do not sign; contact the purported sender through a channel you already trust.